Client Care Coordinator

Seeking an administrator with strong customer service, communication, interpersonal and sales skills to assist with client care and administrative duties.

Hybrid Position

Work from home + Work from studio

VIRGINIA HIGHLAND, ATLANTA, GA

If building authentic, easy-going, care-filled relationships with clients over the phone and email sounds like a fulfilling way to spend your work day;

If learning about Eclectic Music like the back of your hand and helping new prospects and existing clients receive the support they need sounds like an ideal use of your communication skills;

If processing enrollments, building schedules, learning new software systems and doing data entry gets your brain cells fired up;

If facilitating performances and helping create space for new musicians to shine sounds like a day well spent;

And if a human-centered workplace with a culture of collaboration, transparency and authenticity is just your vibe —

We are looking for you!

APPLICATION NOW OPEN!

Interviews will begin the week of Feb 14th and will be conducted on a rolling basis. Thanks for your interest!

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Atlanta, GA

Music school administrator

Compensation: $13-$18/hour (based on experience)

Hours: Monday-Friday 10am-4pm, with occasional additional weekend hours for special events and performances throughout the year.

Position: Client Care Coordinator

Start Date: March 2022

Covid-19 Vaccination: Required

ABOUT

Eclectic Music is a small local business in the heart of Atlanta that proudly hosts a few hundred students, a few dozen teachers, three intown music studios and almost two decade's worth of lessons, classes, parties, jam sessions, workshops, camps, recitals, and accidentally dropping picks inside of guitars. At Eclectic Music, we believe effort is more important than talent, age is just a number, and the highest  purpose of music is to uplift the human soul.

We are seeking an easy-going, dedicated person with a clear and kind communication style and organizational skills that emphasize clarity and simplicity. No music experience is necessary for this position, simply an interest in working administratively in the arts and an appreciation for the meaning of music in our lives!

Duties and responsibilities include; communication with clients and staff, organization + upkeep of systems, event planning and general administration.

SEEKING

A personable candidate who has;

  • An enjoyment in connecting with others in-person, over the phone and online

  • Strong written and verbal communication skills

  • Immaculate attention to detail, and care in noticing the little things

  • A clear, kind and concise communication style

  • A client-centered sales approach that is organic and easy-going, one based on believing in the right fit for a client over quotas or needing to sell anything

  • A comfort and appreciation for receiving feedback

  • Independent initiative and strong self-management

  • A natural ease and a positive outlook on the world with an eye towards the creative

  • Strong organizational thinking and an ability to both create and upkeep streamlined systems and processes

  • Ability to type at least 55 WPM with high accuracy

  • Software systems savvy or an interest in learning new cloud-based software

Position DETAILS

  • Client care via phone, email and systems support

  • Special events coordination

  • Authentic, client-centered sales

  • Teacher support

  • General admin

Benefits

  • Up to 3 paid sick/mental health days per semester

  • Unpaid holidays: 1 week off November Break, 2 weeks off for Winter Break, select federal 3 day weekends

  • Hybrid work model - 3 days work from home, 2 days in office

  • A work environment that prioritizes people

Health benefits are not provided. Health insurance arrangements should be made by the employee.

We are a small but mighty team who like to get the job done, enjoy each other’s company, and believe in what we are doing. We are looking for a vibrant, creative and highly competent person who is as excited to come to work as we are and is ready to contribute good energy and good work to this already awesome team.

If this all sounds like a hell yes, we hope you’ll apply!

We can’t wait to hear from you.

Interviews will be conducted on a rolling basis.

We will reach out directly if we’d like to schedule an interview.

If you have any questions, please reach out to us via the website’s contact form. Please do not drop by in person. We are an active school, running classes and lessons and do not wish to disrupt in any way! Any candidates who make in-person inquiries will be withdrawn from consideration. Thank you for respecting!